We understand that many of you may have questions about how the COVID-19 / Coronavirus outbreak might affect VR Cover products and your orders, so we’d like to share the impact the pandemic has on our operations and the precautionary steps we’ve taken.

As a company specialising in hygiene and comfort accessories for VR headsets, we immediately introduced additional safety measures when news first broke about the new virus in China.

To protect our employees and maintain high sanitary conditions, we’ve since placed an emphasis on frequent hand washing, and cleaning high contact points more regularly.

While our products have always been packed and assembled in a safe environment in Thailand, we’ve stepped up our hygiene efforts by installing extra air filters, ozone generators and equipping our staff with protective clothing.

We’re also facing longer lead times in the supply chain that have resulted in lower inventory levels than usual. We seek your understanding and patience as we work hard to replenish out-of-stock products as quickly as possible.

Customers may experience delays in getting their orders in countries where access or standard shipping has been restricted. We will endeavour to keep our shipping FAQ up to date with the latest guidelines from our shipping partners.

We will continue to stay vigilant and do all we can to ensure our products give you the best experience. As social distancing is now encouraged, many of you will likely spend more time in VR. We recommend cleaning your headset thoroughly and frequently with wipes such as our Skin Friendly VR HMD Cleaning Wipes and avoiding sharing your device if possible.

Stay safe!