Frequently Asked Questions

Got a question about our products, delivery or wholesale? Find answers here or on our knowledge base.

General Questions


Yes, if you’re looking at ordering quantities greater than 20 please contact us via our contact form for more information.

No. But you can sign up for the newsletter so that if we ever offer other products you’ll hear about it there.

No. However, you can contact us and we can tell you anything that you want to know. We’re very quick about it too.

You may not have an account. In order to have an account you have to make sure that the “create an account” tick box is ticked when you submit your order. If you know that you have an account and your password is not working you can simply contact us via the contact form and let us know. We will get you a new password and life will be as it should once again.

People are often surprised at how quickly we respond however occasionally, for various reasons, there will be an email or two that slips past us. Often it was put in the junk mail folder and we didn’t notice it right away. If it has been more than a couple of days since you’ve contacted us and you haven’t heard back (and it’s not because it’s the weekend) then please contact us again using our site contact form just to be sure it doesn’t also go to junk mail. We have never and will never intentionally ignore an email unless we think it has a virus.

Lastly, double check and make sure your email address is entered correctly. You’ll be surprised how often auto-fill errors happen.

We won’t be supporting Google Cardboard or the many variations that have arisen from it.

Our prices are listed in US Dollars. At our Europe store, the prices are in Euros.

Questions on accessories for Oculus™ Quest 2 and HP Reverb G2


Shipping & Delivery


Sometimes yes, sometimes no. It really depends on a lot of circumstances. Please contact us via the contact form so that we can look into it for you. No promises, but we will do what we can.

Cancellations

We strive to ship orders as quickly as possible. If we are unable to cancel an order prior to shipping, a refund, minus shipping cost, will be issued upon receiving the returned product. The terms and conditions as per the Returns policy mentioned below will apply.

Replacements

If you are experiencing an issue with your product, please contact us as we would be happy to assist you with troubleshooting and/or replacement of the item.

Returns

As we sell hygiene products, only unopened items in the original packaging are eligible for return. Only items that have been purchased directly through vrcover.com can be returned. We cannot accept returns or exchanges for purchases through other outlets e.g. Amazon.

Please notify us of your intent to return within 14 days of receiving your item. You can submit your request using our contact form. Kindly include your order number and the reason for returning the product.

Returned products should be clearly marked as a ‘Product Return’ so that no re-entry import tax is necessary. We reserve the right to reject shipments with import tax due.

Refunds are processed upon returned items being received and inspected. Once a refund is approved, we will notify you and the refund will be placed back on the original purchasing card.

Packages returned due to an insufficient/incorrect address, the customs bill not paid or the package not collected may also be refunded, minus shipping fees and other costs that may have incurred as a result of the return e.g. customs tax and duty.

Our fulfilment centres are located in the US, Europe and Asia. Orders are shipped from one of these centres depending on where stock is available. Delivery times as mentioned on the websites are guidelines only.

Order processing and shipping times can be found on the Shipping Page at each store.

For Oculus™ Quest 2 and HP Reverb G2 accessories
US store (ships to the US, Canada and Mexico)
Europe store
Worldwide store

For accessories for other VR headsets
Original store VRCOVER.COM

If you need your products in a hurry or have any questions regarding shipping please contact us after having a read through the information on this page.

Due to the impact of Covid-19 on freight transport, our logistics partners are experiencing increased volumes which could potentially cause delays. As such, please be advised that orders may take longer than the stated guidelines to arrive.

We are actively monitoring the rapidly evolving situation and will post all updates as quickly as possible when the latest details are made available by our shipping partners.

Please refer to your tracking number first to check if the package has reached your destination country. In some cases an International tracking number may be used on your countries own postal courier website which may provide more information.

Bear in mind that even though shipping to your country is possible, delivery may take longer for certain countries for reasons out of our control, the following countries and regions have the estimated delivery times as follows:

Mexico: 35-45 days

Brazil: 30-40 days

Israel: 21-35 days

Latin America: 35-45 days

If your package has not yet arrived and it is over the expected delivery time listed on the product page please let us know via the contact form with your order number and we will investigate it for you.

Lastly, the guidelines we post for delivery times on the product pages are just estimates. Once your items leave our packaging centre they are out of our hands and there are many possible reasons the package may be delayed, however we will always do our best to keep you informed.

Hygiene


We recommend alcohol free antibacterial wipes or spray to wipe down the foam/covers between uses. For a deeper clean you may want to look into using an alcohol based solution, but this should preferably be done overnight and not before you’re going to pass the headset on to the next person as to prevent an adverse skin reaction.

Our fabric products are all designed to be machine washed. We suggest using a cold setting (30c) and air drying (don’t tumble dry).

The ingredients are as follows:
Water, Sodium Benzoate, Propylene Glycol, PEG-40 Hydrogenated Castor Oil, Methylisothiazolinone, Disodium EDTA, Citric Acid, Benzalkonium Chloride

More Questions?

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