Do you offer special prices for bulk orders?
Yes, if you’re looking at ordering quantities greater than 20 please contact us via our contact form for more information.
Can I order an old VR Cover or some other product that is not listed on your site?
No. But you can sign up for the newsletter so that if we ever offer other products you’ll hear about it there.
I didn’t create an account when I ordered. Can I create one now and add my order to it?
No. However, you can contact us and we can tell you anything that you want to know. We’re very quick about it too.
I can't seem to log in to my account?
You probably don’t have an account. In order to have an account you have to make sure that the “create an account” tick box is ticked when you submit your order. If you know that you have an account and your password is not working you can simply contact us via the contact form and let us know. We will get you a new password and life will be as it should once again.
I’ve sent a message but have not gotten a response. What should I do?
People are often surprised at how quickly we respond however occasionally, for various reasons, there will be an email or two that slips past us. Often it was put in the junk mail folder and we didn’t notice it right away. If it has been more than a couple of days since you’ve contacted us and you haven’t heard back (and it’s not because it’s the weekend) then please contact us again using our site contact form just to be sure it doesn’t also go to junk mail. We have never and will never intentionally ignore an email unless we think it has a virus.
Lastly, double check and make sure your email address is being entered correctly, you’ll be surprised how often auto-fill errors happen.
Do you offer VR Cover hygiene solutions for Google Cardboard or Google Daydream VR headsets?
We won’t be supporting Google Cardboard or the many variations that have arisen from it.
Shipping & Delivery
When will my order be shipped?
I need my items by a certain date, can you guarantee delivery?
Do you accept returns?
Where are you located and how do you ship?
We are located in Bangkok, Thailand and ship orders via DHL registered mail. We offer offer standard registered shipping worldwide which may take 7-14 days as well as express shipping which may take 2-4 days.
For US customers, many of our products now ship from a fulfillment centre in Kentucky and your package should arrive within 5-7 days of it being dispatched.
We’re in the process of setting up a European fulfillment centre in Germany to better serve our EU customers but for the meantime orders to Europe and the rest of the world ship from Thailand.
How long does delivery take once my order has been shipped?
Why has my package not arrived yet?
How should I clean the vegan leather?
We recommend alcohol free antibacterial wipes or spray to wipe down the foam/covers between uses. For a deeper clean you may want to look into using an alcohol based solution, but this should preferably be done overnight and not before you’re going to pass the headset on to the next person as to prevent an adverse skin reaction.
How do I clean the Oculus Rift?
How do I clean the Samsung Gear VR?
Check out our Ultimate Samsung Gear VR Cleaning Guide
How should I clean the cotton covers and Velour foam?
Our fabric products are all designed to be machine washed. We suggest using a cold setting (30c) and air drying (don’t tumble dry).
How do I clean the HTC Vive?
Check out our Ultimate HTC Vive Cleaning Guide