We are located in Bangkok, Thailand where the majority of our products currently ship from. Delivery times as mentioned on the product pages are guidelines only, if you need your products in a hurry or have any questions regarding shipping please contact us after having a read through the information on this page.

*Due to the impact of Covid-19 on freight transport, our logistics partners are experiencing increased volumes which could potentially cause delays. As such, please be advised that orders may take longer than the stated guidelines to arrive.

We are actively monitoring the rapidly evolving situation and will post all updates as quickly as possible when the latest details are made available by our shipping partners.

Kindly note that when an item is unavailable at our US fulfilment centre, it will be shipped from Thailand with a longer transit time. Please refer to the estimated timeline under “International Shipping” or contact us if you have any questions.

Standard Shipping Standard mail shipments are charged at a flat rate of $7.00 and will ship from within the US if the item is in stock at our US fulfilment centre. Most shipments are processed within 24 hours on weekdays and have an estimated shipping time of 5-7 days.

Express shipping  Express mail shipments are charged at a flat rate of $19.00 and will ship from within the US if the item is in stock at our US fulfilment centre. Most orders are processed within 24 hours on weekdays and have an estimated shipping time of 2-4 days. The shipments use a courier service (DHL, Fedex, UPS etc) and require a signature on delivery. Free express shipping is offered on orders of a value greater than $350.00.

All international orders are currently shipped from our offices in Thailand. Two shipping methods are offered, Standard and Express.

Update (22 Dec 2020): Standard Shipping
1. Shipping to Ireland and Puerto Rico has been suspended by the carrier, DHL.
2. Shipments to the UK will now take an estimated 1-2 months. For orders that have departed Thailand and are currently in transit to the UK, there is a 4 – 8 week delay.

Standard Shipping

Standard mail shipments are charged at a flat rate of $7.00 and sent via DHL ecommerce which uses a combination of DHL’s distribution network and the local postal service in the destination country.
Processing times vary depending on the product ordered and destination country. Shipments to Europe use a batch ship method which means you may need to wait a little longer before shipping takes place. Unless otherwise stated on the product page, the order processing time for standard mail shipments is 48 hours (except Europe).

Estimated delivery times*:

*Delivery times are currently longer – orders shipped by standard service will encounter an additional 14 – 28 business days or more in transit. While tracking is available, real-time updates are not provided.

United States: 7 – 14 days
Europe: 14 – 21 days
Australia: 10 – 14 days
Asia: 7 – 10 days
Canada: 14 – 21 days
Rest of the world: 14 – 31 days

Standard shipping to many countries has been suspended, leaving Express delivery as the only option. Please refer to the list here for more details.

Express Shipping

Express shipments are charged at a flat rate of $19.00* and sent using a courier service. Full tracking is available and a signature is required on delivery. If you are not home to receive the package a note will be left at your property to rearrange delivery.

*Deliveries to postcodes in this list will incur a Remote Area surcharge. If the surcharge applies, we will contact customers after the orders have been confirmed to process the additional payment.

Express shipments are much more likely to be inspected at customs when compared to the standard shipping method. Please refer to the International Customs and Duty Charges section of this page for further information.

Estimated delivery times*:

Australia and New Zealand: 10 – 14 days
Rest of the world: 4 – 6 days

*The actual delivery time is subject to change without notice.

*We are unable to offer guarantees on shipping times and your order may take longer than stated here for a variety of reasons outside of our control. Expect delays around the holiday season.

International orders MAY be subject to local charges.

Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country.

Because of this, VR Cover unfortunately cannot be held responsible for any additional charges. Please be aware of any additional fees your local customs office may charge before placing your order, as we cannot mark your International Orders as a gift to bypass customs.

If you are looking to minimize import costs we suggest choosing the slower standard shipping method. DHL fees may also be applicable for express shipments.

Once your order has been processed & sent, you will receive an automated email with a link to a tracking page. It is not necessary to create an account to view tracking information, this will always be sent by email.

If the tracking page is not loading, please allow 24 hours for the information to update before contacting out customer service team. For standard mail shipments further tracking information may be available on the destination countries local postal service website.

For example, if ordering to Australia, once the package has passed through customs you will find more detailed tracking updates on the Australia Post website.

As we are selling hygiene products, we accept returns and exchanges only in the case of a manufacturing defect. Only items that have been purchased directly through vrcover.com can be returned. We can’t accept returns or exchanges for purchases through other outlets e.g. Amazon.

If your package is being returned to us because you gave us an incorrect address, we will issue you a refund minus the shipping and any other related costs incurred in the process of the package being returned to us.

Please note, if your package is returned to us because the customs bill was not paid or your package was not collected, we will not be able to issue a refund.