Our fulfilment centres are located in the US, Europe and Asia. Orders are shipped from one of these centres depending on where stock is available.

Order processing and estimated shipping times can be found on the Shipping Page at each store.

For Oculus™ Quest 2, HP Reverb G2 and DJI FPV Goggles accessories:
US store (ships to the US, Canada and Mexico)
Europe store
Worldwide store (for other destinations)

For accessories for other VR headsets:
Original store at VRCOVER.COM

If you need your products in a hurry or have any questions regarding shipping please contact us after having a read through the information on this page.

Due to the impact of Covid-19 on freight transport, our logistics partners are experiencing increased volumes which could potentially cause delays. As such, please be advised that orders may take longer than the stated guidelines to arrive.

We are actively monitoring the rapidly evolving situation and will post all updates as quickly as possible when the latest details are made available by our shipping partners.

Holiday closure
2 May – 4 May 2022: Carrier parcel collection in Thailand is unavailable during the May Day holiday. The following schedule applies to orders that need to be shipped from Thailand.
Standard shipping: Orders placed on 29 April – 4 May will be dispatched from 5 May onwards.
Express shipping: Orders placed on 30 April – 3 May will be dispatched from 4 May onwards.

13 – 15 April 2022: Orders placed on 14 – 15 April that need to be shipped from our warehouse in Thailand will be processed for dispatch from 16 April onwards. It may take another 1 – 2 working days for the tracking information to become available. Customers will receive the tracking details in an automated email.


Please see our Shipping Updates for the latest on processing and dispatch times.

Standard Shipping: Standard mail shipments are charged at a flat rate of $12.00 and will ship from within the US if the item is in stock at our US fulfilment centre. Barring any unforeseen delays, most shipments are processed within 24 hours on weekdays and have an estimated shipping time of 7 – 10 working days.

Express shipping: Express mail shipments are charged at a flat rate of $19.00 and will ship from within the US if the item is in stock at our US fulfilment centre. Most orders are processed within 24 hours on weekdays and have an estimated shipping time of 4 – 7 working days. The shipments may use a courier service (DHL, Fedex, UPS etc) with a signature on delivery option.


Different shipping fees and delivery time apply. You can find the Standard and Priority shipping fees displayed at checkout and the estimated shipping time on the Shipping Page.

Order Processing and Shipping Time Frames

Please see our Shipping Updates for the latest on processing and dispatch times.


The guidelines below will apply if the order is shipped from our warehouse in Thailand. If you have placed your order at the other stores (US, Europe or Worldwide), shipping fees and fulfilment time frames may be different. The estimated shipping time can be found on the Shipping Page of each regional store. The shipping fees are displayed at checkout.



Standard Shipping: Standard mail shipments are charged at a flat rate of $12.00 and sent via Thai Post which uses a combination of their distribution network and the local postal service in the destination country.

Processing times vary depending on the product ordered and destination country. Shipments to Europe use a batch ship method which means you may need to wait a little longer before shipping takes place. Unless otherwise stated on the product page, the order processing time for standard mail shipments is 48 hours (except Europe).

When available, customers will receive an automated notification containing a tracking ID number and a link to a tracking page on AFTERSHIP.COM. Additional delivery information may be found on the website of the local postal service with the same tracking ID number.

Estimated delivery times*:

United States: 7 – 10 days
Europe: 14 – 21 days
Australia: 10 – 14 days
Asia: 7 – 10 days
Canada: 14 – 21 days
Rest of the world: 14 – 31 days

Standard shipping to many countries has been suspended, leaving Express delivery as the only option. Please refer to the list here for more details.


Express Shipping: Express shipments are charged at a flat rate of $19.00 and sent using a courier service. Full tracking is available and a signature is required on delivery. If you are not home to receive the package a note will be left at your property to rearrange delivery.

Express shipments are much more likely to be inspected at customs when compared to the standard shipping method. Please refer to the International Customs and Duty Charges section of this page for further information.

Estimated delivery times*:

Australia and New Zealand: 10 – 14 days
Rest of the world: 4 – 6 days

*The actual delivery time is subject to change without notice. We are unable to offer guarantees on shipping times and your order may take longer to arrive for a variety of reasons outside our control. Expect delays around the holiday season.


Remote Area Surcharge for Express Shipping

*Deliveries to postcodes in this list will incur a Remote Area surcharge. If the surcharge applies, we will contact customers after the orders have been confirmed to process the additional payment.

International orders MAY be subject to local charges, especially when shipped via the Express shipping mode.

Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country. Please be aware of any additional fees your local customs office may charge before placing your order, as we cannot mark your International Orders as a gift to bypass customs.

VR Cover unfortunately cannot be held responsible for any extra charges. If a delivery is refused and returned to us because of unpaid local VAT, import duty or additional courier fees incurred on the order, the final refunded amount will be nett of all costs associated with the return.

If you are looking to minimize import costs we suggest choosing the slower standard shipping method. DHL fees may also be applicable for express shipments.

Once your order has been processed & sent, you will receive an automated email with a link to a tracking page. It is not necessary to create an account to view tracking information, this will always be sent by email.

If the tracking page is not loading, please allow 24 hours for the information to update before contacting out customer service team. For standard mail shipments further tracking information may be available on the destination countries local postal service website.

For example, if ordering to Australia, once the package has passed through customs you will find more detailed tracking updates on the Australia Post website.

The guidelines below are applicable to orders placed at VRCOVER.COM. If you have ordered from the other stores (US, Europe or Worldwide), different terms and conditions may apply. Please visit the websites of these regional stores for more information.



We strive to ship orders as quickly as possible. If we are unable to cancel an order prior to shipping, a refund, minus shipping cost, will be issued upon receiving the returned product. The terms and conditions as per the Returns policy mentioned below will apply.

As there is only a short grace period before an order is packed and labelled, we cannot guarantee that order details, including the delivery address, can be amended after an order is confirmed.


If you are experiencing an issue with your product, please contact us as we would be happy to assist you with troubleshooting and/or replacement of the item.


As we sell hygiene products, only unopened items in the original packaging are eligible for return. Only items that have been purchased directly through vrcover.com can be returned. We cannot accept returns or exchanges for purchases through other outlets e.g. Amazon.

Please notify us of your intent to return within 14 days of receiving your item. You can submit your request using our contact form. Kindly include your order number and the reason for returning the product.

Refunds are processed upon returned items being received and inspected. Once a refund is approved, we will notify you and the refund will be placed back on the original purchasing card.

Packages returned due to an insufficient/incorrect address, the customs bill not paid or the package not collected may also be refunded, minus shipping fees and other costs that may have incurred as a result of the return e.g. customs tax and duty.


Orders will be considered for refunds on a case-by-case basis. The shipping fee is not refunded in circumstances outside our control, such as delays at the carriers’ end due to the Covid-19 pandemic, customs checks and busy holiday periods.

  • Non-delivery: Please contact us if your order does not arrive within 30 days after it has been shipped and the tracking does not update for 2 weeks and we will submit a formal request to the carrier to investigate the shipment.