Our fulfilment centres are located in the US, Europe and Asia. Orders are shipped from one of these centres depending on where stock is available. Delivery times as mentioned on the websites are guidelines only.

Order processing and shipping times can be found on the Shipping Page at each store.

For Oculus™ Quest 2 and HP Reverb G2 accessories
US store (ships to the US, Canada and Mexico)
Europe store
Worldwide store

For accessories for other VR headsets
Original store VRCOVER.COM

If you need your products in a hurry or have any questions regarding shipping please contact us after having a read through the information on this page.

Due to the impact of Covid-19 on freight transport, our logistics partners are experiencing increased volumes which could potentially cause delays. As such, please be advised that orders may take longer than the stated guidelines to arrive.

We are actively monitoring the rapidly evolving situation and will post all updates as quickly as possible when the latest details are made available by our shipping partners.

Standard Shipping Standard mail shipments are charged at a flat rate of $7.00 and will ship from within the US if the item is in stock at our US fulfilment centre. Barring any unforeseen delays, most shipments are processed within 24 hours on weekdays and have an estimated shipping time of 7 – 10 working days.

Express shipping  Express mail shipments are charged at a flat rate of $19.00 and will ship from within the US if the item is in stock at our US fulfilment centre. Most orders are processed within 24 hours on weekdays and have an estimated shipping time of 4 – 7 working days. The shipments may use a courier service (DHL, Fedex, UPS etc) with a signature on delivery option.

Order Processing and Shipping Update

29 January 2021: Extended Standard Shipping Time to Japan from 4 February – 15 February 2021
Due to the Chinese New Year holiday, orders to Japan will experience a longer transit time.
Orders placed and confirmed between 2 February – 14 February 2021 are expected to take around 3 weeks to arrive.

22 December 2020: Extended Standard Shipping Time
1. Shipping to Ireland and Puerto Rico has been suspended by the carrier, DHL.
2. Shipments to the UK will now take an estimated 1-2 months. For orders that have departed Thailand and are currently in transit to the UK, there is a 4 – 8 week delay.

 

The guidelines below will apply if the order is shipped from our warehouse in Thailand. If you have placed your order at the other stores (US, Europe or Worldwide), shipping fees and fulfilment time frames may be different.

Standard Shipping

Standard mail shipments are charged at a flat rate of $7.00 and sent via DHL ecommerce which uses a combination of DHL’s distribution network and the local postal service in the destination country.
Processing times vary depending on the product ordered and destination country. Shipments to Europe use a batch ship method which means you may need to wait a little longer before shipping takes place. Unless otherwise stated on the product page, the order processing time for standard mail shipments is 48 hours (except Europe).
While tracking is available, real-time updates are not provided.

Estimated delivery times*:

United States: 7 – 10 days
Europe: 14 – 21 days
Australia: 10 – 14 days
Asia: 7 – 10 days
Canada: 14 – 21 days
Rest of the world: 14 – 31 days

Standard shipping to many countries has been suspended, leaving Express delivery as the only option. Please refer to the list here for more details.

Express Shipping

Express shipments are charged at a flat rate of $19.00* and sent using a courier service. Full tracking is available and a signature is required on delivery. If you are not home to receive the package a note will be left at your property to rearrange delivery.

*Deliveries to postcodes in this list will incur a Remote Area surcharge. If the surcharge applies, we will contact customers after the orders have been confirmed to process the additional payment.

Express shipments are much more likely to be inspected at customs when compared to the standard shipping method. Please refer to the International Customs and Duty Charges section of this page for further information.

Estimated delivery times*:

Australia and New Zealand: 10 – 14 days
Rest of the world: 4 – 6 days

*The actual delivery time is subject to change without notice. We are unable to offer guarantees on shipping times and your order may take longer than stated here for a variety of reasons outside of our control. Expect delays around the holiday season.

International orders MAY be subject to local charges.

Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country.

Because of this, VR Cover unfortunately cannot be held responsible for any additional charges. Please be aware of any additional fees your local customs office may charge before placing your order, as we cannot mark your International Orders as a gift to bypass customs.

If you are looking to minimize import costs we suggest choosing the slower standard shipping method. DHL fees may also be applicable for express shipments.

Once your order has been processed & sent, you will receive an automated email with a link to a tracking page. It is not necessary to create an account to view tracking information, this will always be sent by email.

If the tracking page is not loading, please allow 24 hours for the information to update before contacting out customer service team. For standard mail shipments further tracking information may be available on the destination countries local postal service website.

For example, if ordering to Australia, once the package has passed through customs you will find more detailed tracking updates on the Australia Post website.

Cancellations

We strive to ship orders as quickly as possible. If we are unable to cancel an order prior to shipping, a refund, minus shipping cost, will be issued upon receiving the returned product. The terms and conditions as per the Returns policy mentioned below will apply.

As there is only a short grace period before an order is packed and labelled, we cannot guarantee that order details, including the delivery address, can be amended after an order is confirmed.

Replacements

If you are experiencing an issue with your product, please contact us as we would be happy to assist you with troubleshooting and/or replacement of the item.

Returns

As we sell hygiene products, only unopened items in the original packaging are eligible for return. Only items that have been purchased directly through vrcover.com can be returned. We cannot accept returns or exchanges for purchases through other outlets e.g. Amazon.

Please notify us of your intent to return within 14 days of receiving your item. You can submit your request using our contact form. Kindly include your order number and the reason for returning the product.

Refunds are processed upon returned items being received and inspected. Once a refund is approved, we will notify you and the refund will be placed back on the original purchasing card.

Packages returned due to an insufficient/incorrect address, the customs bill not paid or the package not collected may also be refunded, minus shipping fees and other costs that may have incurred as a result of the return e.g. customs tax and duty.