Our fulfillment centers are located in the US, Europe and Asia. Orders are shipped from one of these centres depending on where stock is available.

Order processing and estimated shipping times can be found on the Shipping Page at each store.

For Meta Quest 2, HP Reverb G2 and DJI FPV Goggles accessories:
US store (ships to the US, Canada and Mexico)
Europe store
Worldwide store (for other destinations)

For accessories for other VR headsets:
Original store at vrcover.com

If you need your products in a hurry or have any questions regarding shipping please contact us after having a read through the information on this page.

Due to the impact of Covid-19 on freight transport, our logistics partners are experiencing increased volumes which could potentially cause delays. As such, please be advised that orders may take longer than the stated guidelines to arrive.

Holiday closure
12 August 2022: Due to a public holiday, carrier parcel collection from our warehouse in Thailand is unavailable.

The schedule below applies only to orders that are shipped from Thailand.
Standard and Express shipping: Orders placed on 10 August (after 11am GMT +7) to 12 August will be dispatched from 13 August onwards.

Order Processing and Shipping Time Frames

Please see our Shipping Updates for the latest on processing and dispatch times.

 

The guidelines below apply to orders placed at the original store, VRCOVER.COM. If you have placed your order at the other regional stores (US, Europe or Worldwide), shipping fees and fulfillment time frames will be different. The estimated shipping time can be found on the Shipping Page of each regional store. The shipping fees are displayed at checkout.

 

FOR ORDERS PLACED AT VRCOVER.COM:

Standard Shipping: Standard mail shipments are charged a flat rate of $12.00. The service uses a combination of first-mile and last-mile carriers, the latter usually being the postal service of the destination country. Most orders that are placed at the original store, VRCOVER.COM, are shipped from Thailand while some will be dispatched from one of our warehouses in the US or Europe.

Processing times vary depending on the product ordered and destination country. Shipments to Europe from Thailand use a batch ship method which means you may need to wait a little longer before shipping takes place. Unless otherwise stated on the product page, the order processing time for standard mail shipments is 48 hours (except Europe).

After an order has been processed and dispatched, customers will receive an automated notification with a tracking link to AFTERSHIP.COM, or the carriers’ websites e.g. UPS, or DHL. Additional delivery information may be available on the website of the local postal service with the same tracking number.

Estimated delivery times*:

United States: 7 – 14 working days (7 – 10 working days if shipped from within the US)
Europe: 14 – 21 working days (7 – 14 working days if shipped from within Europe)
Australia: 10 – 14 working days
Asia: 7 – 10 working days
Canada: 14 – 21 working days
Rest of the world: 14 – 31 working days

Standard shipping to many countries has been suspended, leaving Express delivery as the only option. Please refer to the list here for more details.

 

Express Shipping: Express shipments are charged a flat rate of $19.00 and sent using a courier service. Full tracking is available and a signature may or may not be required on delivery. If you are not home to receive the package, a note will be left at your property to rearrange delivery. If no note is available, please check the carrier’s tracking page for an update.

Express shipments are much more likely to be inspected at customs when compared to the standard shipping method. Please refer to the International Customs and Duty Charges section of this page for further information.

Estimated delivery times*:

Australia and New Zealand: 8 – 12 working days
Rest of the world: 4 – 6 working days

*The actual delivery time is subject to change without notice. We are unable to offer guarantees on shipping times and your order may take longer to arrive for a variety of reasons outside our control. Expect delays around the holiday season.

 

Remote Area Surcharge for Express Shipping

*Deliveries to postcodes in this list will incur a Remote Area surcharge. If the surcharge applies, we will contact customers after the orders have been confirmed to process the additional payment.

International orders MAY be subject to local charges, especially when shipped via the Express shipping mode.

Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country. Please be aware of any additional fees your local customs office may charge before placing your order, as we cannot mark your International Orders as a gift to bypass customs.

VR Cover unfortunately cannot be held responsible for any extra charges. If a delivery is refused and returned to us because of unpaid local VAT, import duty or additional courier fees incurred on the order, the final refunded amount will be nett of all costs associated with the return.

If you are looking to minimize import costs, we suggest choosing the slower standard shipping method. DHL fees may also be applicable for express shipments.

Once your order has been processed and sent, you will receive an automated email with a link to a tracking page. It is not necessary to create an account to view tracking information as this will always be sent by email.

If the tracking page is not loading, please allow 24 hours for the information to update before contacting out customer service team. For standard mail shipments, further tracking information may be available on the website of the local postal service.

For example, if ordering to Australia, once the package has passed through customs, you will find more detailed tracking updates on Australia Post’s website.

The guidelines below are applicable to orders placed at VRCOVER.COM. If you have ordered from the other regional stores (US, Europe or Worldwide), different terms and conditions may apply. Please visit the websites of these regional stores for more information.

 

Cancellations

We strive to ship orders as quickly as possible. If we are unable to cancel an order prior to shipping, a refund, minus shipping cost, will be issued upon receiving the returned product. The terms and conditions as per the Returns policy mentioned below will apply.

As there is only a short period of time before an order is packed and labelled, we cannot guarantee that order details, including the delivery address, can be amended after an order is confirmed.

Replacements

If you are experiencing an issue with your item, please contact us within 6 months of your purchase. We would be happy to assist you with troubleshooting steps. If your item came with a defective part, we will require photos to show the defect. If it was damaged in transit, we will need photos to show the damaged packaging. In these situations, we can get your item replaced. For other issues, replacements may be considered depending on the case. See also our policy on refunds below.

Returns

As we sell hygiene products, only unopened items in the original packaging are eligible for return. Only items that have been purchased directly from our vrcover.com websites can be returned. We cannot accept returns or exchanges for purchases from other outlets e.g. Amazon.

If you wish to exchange your item, we recommend that you place a new order and return the original order.

Please notify us of your intent to return within 14 days of receiving your item. You can submit your request using our contact form. Kindly include your order number and the reason for returning the product.

Return shipping labels may be available for purchase from us. If they are unavailable, customers would need to buy a shipping label themselves, either from a carrier of their choice or the post office.

The refund will be processed when the item has been inspected at the warehouse. We will let you know when the refund is issued. The original and return shipping fees are non-refundable.

Packages returned due to an insufficient/incorrect address, the customs bill not paid or the package not collected may also be refunded, minus shipping fees and other costs that may have incurred as a result of the return e.g. customs tax and duty.

Refunds

Orders will be considered for refunds on a case-by-case basis. In general, due to the hygienic nature of the products, we are unable offer a refund when the item has been taken out of the packaging and/or used. The shipping fee is not refunded in circumstances outside our control, such as delays at the carriers’ end due to the pandemic, customs checks and busy holiday periods. For product issues, see our policy on replacements stated above.

  • Non-receipt of order

Delivered but not received – We recommend that you contact the carrier or post office to report the loss if the tracking confirms the parcel has been delivered. Please obtain a copy of their reply with details of their investigation so that we can follow up on your case.

Not delivered, no tracking update – Please contact us if your order does not arrive within 30 days after it has been shipped and the tracking has not updated for 2 consecutive weeks. We will help open a formal enquiry with the fulfillment team to investigate the shipment.