We are located in Bangkok, Thailand where the majority of our products currently ship from. Delivery times as mentioned on the product pages are guidelines only, if you need your products in a hurry or have any questions regarding shipping please contact us after having a read through the information on this page.
Shipments to the United States are sent via three different methods: USPS, DHL Express and DHL Global Mail.
Standard mail shipments are charged at a flat rate of $7.00
A selection of our products are held in a US fulfillment centre and can shipped via USPS with an estimated shipping time of 3-5 days. This standard shipping estimate will be mentioned on the product page if applicable.
For all other products, standard shipping to the US takes 10 – 14 days. Please allow up to 48 hours for your order to process before being shipped. Once shipped, a DHL tracking link will be sent via email and after the package has reached the US further tracking details may be found on the USPS website using your tracking number.
Express mail shipments are charged at a flat rate of $19.00
If choosing express shipping you may expect your order to ship within 48 hours on weekdays. The estimated delivery time is 3-4 working days.
Free express shipping is offered on orders of a value greater than $350.00
All international orders are currently shipped from our offices in Thailand. Two shipping methods are offered, Standard and Express.
Standard mail shipments are charged at a flat rate of $7.00 and sent via DHL ecommerce which uses a combination of DHL’s distribution network and the local postal service in the destination country.
Processing times vary depending on the product ordered and destination country. Shipments to Europe use a batch ship method which means you may need to wait a little longer before shipping takes place. Unless otherwise stated on the product page, the order processing time for standard mail shipments is 48 hours (except Europe).
Estimated delivery times:
Europe: 7 – 14 days
Australia: 7 – 14 days
Asia: 7 – 10 days
Canada: 14 – 21 days
Rest of World: 14 – 31 days
Express shipments are charged at a flat rate of $19.00 and sent using the DHL Express courier service. Full tracking is available and a signature is required on delivery. If you are not home to receive the package a note will be left at your property to rearrange delivery.
Express shipments are much more likely to be inspected at customs when compared to the standard shipping method. Please refer to the International Customs and Duty Charges section of this page for further information.
Estimated delivery time:
3-4 days Worldwide
*We are unable to offer guarantees on shipping times and your order may take longer than stated here for a variety of reasons outside of our control. Expect delays around the holiday season.
International orders MAY be subject to local charges.
Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country.
Because of this, VR Cover unfortunately cannot be held responsible for any additional charges. Please be aware of any additional fees your local customs office may charge before placing your order, as we cannot mark your International Orders as a gift to bypass customs.
If you are looking to minimize import costs we suggest choosing the slower standard shipping method. DHL fees may also be applicable for express shipments.
If the tracking page is not loading, please allow 24 hours for the information to update before contacting out customer service team.
For standard mail shipments further tracking information may be available on the destination countries local postal service website. For example, if ordering to Australia, once the package has passed through customs you will find more detailed tracking updates on the Aus Post website.
As we are selling hygiene products, we accept returns and exchanges only in the case that the product is defective or damaged. Only items that have been purchased directly through vrcover.com can be returned. We can’t accept returns or exchanges for purchases through other outlets e.g. Amazon.
If your package is being returned to us because you gave us an incorrect address, the customs bill was not paid or your package was not collected from the courier, we will issue you a refund minus the shipping and any other related costs incurred in the process of the package being returned to us.