We are located in Bangkok, Thailand where the majority of our products currently ship from. Delivery times as mentioned on the product pages are guidelines only, if you need your products in a hurry or have any questions regarding shipping please contact us after having a read through the information on this page.

Standard Shipping Standard mail shipments are charged at a flat rate of $7.00 All products are now shipping from our fulfillment centre within the US. Most shipments are processed within 24 hours on weekdays and have an estimated shipping time of 5-7 days. Please note: On rare occasions an item may be out of stock at our US fulfillment centre. We will then ship from Thailand, and shipping can take a bit longer. Please contact us if you have any questions because your shipment has taken longer than the above timelines.

Express shipping  Express mail shipments are charged at a flat rate of $19.00 Again, all express shipments are shipped from within the US and are processed within 24 hours on weekdays. They will use a courier service (DHL, Fedex, UPS etc) and require a signature on delivery. Estimated shipping time is 2-3 days. Free express shipping is offered on orders of a value greater than $350.00

All international orders are currently shipped from our offices in Thailand. Two shipping methods are offered, Standard and Express.

Standard Shipping

Standard mail shipments are charged at a flat rate of $7.00 and sent via DHL ecommerce which uses a combination of DHL’s distribution network and the local postal service in the destination country.
Processing times vary depending on the product ordered and destination country. Shipments to Europe use a batch ship method which means you may need to wait a little longer before shipping takes place. Unless otherwise stated on the product page, the order processing time for standard mail shipments is 48 hours (except Europe).

Estimated delivery times:
Europe: 7 – 14 days
Australia: 7 – 14 days
Asia: 7 – 10 days
Canada: 14 – 21 days
Rest of World: 14 – 31 days

Express Shipping

Express shipments are charged at a flat rate of $19.00 and sent using a courier service. Full tracking is available and a signature is required on delivery. If you are not home to receive the package a note will be left at your property to rearrange delivery.
Express shipments are much more likely to be inspected at customs when compared to the standard shipping method. Please refer to the International Customs and Duty Charges section of this page for further information.

Estimated delivery time:

3-4 days Worldwide

*We are unable to offer guarantees on shipping times and your order may take longer than stated here for a variety of reasons outside of our control. Expect delays around the holiday season.

International orders MAY be subject to local charges.

Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country.

Because of this, VR Cover unfortunately cannot be held responsible for any additional charges. Please be aware of any additional fees your local customs office may charge before placing your order, as we cannot mark your International Orders as a gift to bypass customs.

If you are looking to minimize import costs we suggest choosing the slower standard shipping method. DHL fees may also be applicable for express shipments.

Once your order has been processed & sent, you will receive an automated email with a link to a tracking page. It is not necessary to create an account to view tracking information, this will always be sent by email.

If the tracking page is not loading, please allow 24 hours for the information to update before contacting out customer service team. For standard mail shipments further tracking information may be available on the destination countries local postal service website.

For example, if ordering to Australia, once the package has passed through customs you will find more detailed tracking updates on the Australia Post website.

As we are selling hygiene products, we accept returns and exchanges only in the case that the product is defective or damaged. Only items that have been purchased directly through vrcover.com can be returned. We can’t accept returns or exchanges for purchases through other outlets e.g. Amazon.

If your package is being returned to us because you gave us an incorrect address, the customs bill was not paid or your package was not collected from the courier, we will issue you a refund minus the shipping and any other related costs incurred in the process of the package being returned to us.